Automatic digital products and generative AI creation
Business hypothesis
Banco de Chile has accelerated its process of digital transformation through creation, renewal and update of digital products and AI.
Developing products that enable fully automated international remittance transfers will increase the volume of remittance and trading transactions, thus preventing customer churn to external operators.
Additionally, by creating a generative AI-based customer service system, it will streamline the process of opening FAN accounts, which will increase the number of users.
How do we help them?
We transformed a process that required human intervention into a 100% digital product with significant competitive advantages over competitors in the international remittance and currency trading business. We also created the infrastructure for FANi, a generative AI chatbot to assist with the FAN account opening process.
1
Banking Core and API
Construction services (5-6) for integration with CORE banking and API.
2
Web, mobile and totem
Creation of web and mobile versions and self-service totems.
3
Chatbot
Conversational chatbot with intuitive and contextual responses.
What did Banco de Chile achieve?
The company wanted to improve its customers' user experience across its various products and advance the creation of new digital products to compete for market share in segments such as currency transfers.
Omnichannel product
Available to the bank's more than 2 million customers.
+ 400%
Increase in international remittance operations.
Contextual and real conversation
For information and assistance when opening FAN accounts.
Our relationship with Banco de Chile
1
Products
Creation and launch of 100% digital products.
2
Microservices
Building microservices.
3
Generative AI
Modules and process flow of a conversational virtual assistant with generative AI “FAN”.
4
CORE banking
Integration with CORE banking.
5
Trading system
Trading system with real-time dashboards.
Technologies we use
- Responsive Web – React
- Mobile – React Native
- Microservices – Java Spring Boot
- Google Cloud Platform.
- Realistic conversations with Dialogflow CX.
- IT Infrastructure with Terraform.
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